Ian
Frey
Senior Systems Engineer
M365 and Azure
About Me
I am a Resourceful and transformative IT leader with over 10 years of diverse experience in IT infrastructure, operations, and security, including specialized background in M365 and Azure engineering and administration. I am adept at creating long-term solutions that impact revenue growth and business operations. I efficiently communicates with executives and staff on prioritizing activities and achieving defined project objectives. I am able to effectively translate business requirements into technical solutions.
I act as the highest escalation point for systems questions, support, and information security. I maintains knowledge and skillset to work with new technologies and safeguard solutions to meet client expectations and quality standards. I am committed to helping organizations achieve maximum benefit from their IT investments through innovation.
Professional Experience
Xerox
Senior Systems Engineer - M365/Azure
2022 – Present
Design, build, and operate private, public, and hybrid cloud solutions to ensure effective operation of systems across enterprise and alignment with business performance standards. Manage design, deployment, and migration projects across full project lifecycle. Communicate frequently with clients and internal teams during system development and maintenance. Diagnose and resolve technical issues.
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Managed technical components of digital workplace projects from initial needs assessments through implementation, including providing remote technical support for clients of all sizes (SMB/enterprise).
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Guided clients on strategies for optimizing MS365 within their businesses and leveraging new features.
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Served as Subject Matter Expert (SME) on MS365, MS Azure, SharePoint Online, MS Teams, and more.
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Led migration and integration of on-premises solutions and applications in Microsoft suite.
SESCO Enterprises, LLC
M365 Administrator
2021 -2022
Administered O365/M365 (including Azure and Exchange) system and environment, including monitoring roadmap and upgrading technologies as appropriate. Championed various capabilities, which included office applications, security solutions, and virtual workplace tools, to support business goals. Managed user privileges and access across M365 suite. Ensured compliance with all regulations and best practices. Created and maintained SharePoint sites. Collaborated with cross-functional teams on maintaining functionality, adjusting, and modifying solutions based on business objectives, and optimizing security. Developed policies and SOPs. Oversaw equipment inventory and licenses. Resolved tickets and tracked data to analyze trends based on root cause analysis.
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Served as Subject Matter Expert (SME) on O365/M365 applications, tools, and functionalities.
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Supported virtual workforce by managing calling and meeting features through MS Teams, as well as provided ongoing troubleshooting and analytical reporting.
Ideal concepts
Senior It Administrator
2019-2021
Oversaw all facets of migration to cloud environment, including setting up One Drive to replace network servers, sync folders, and configure Intune deployment for organization’s equipment and devices, in addition to BYOD. Automated distribution of DID assignments, license assignment and removal, and deleting data on an Intune device. Further increased security through Multi-factor Authentication and Conditional Access configuration.
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During onset of COVID, led the development of a user-friendly network and transitioned it from a domain-based to a cloud-based environment to support remote work for the entire company.
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Provided support to 175 employees working from home, including automating configuration all corporate laptops and mobile devices.
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Trained junior staff and employees on Office 365 (M365) and Azure functions.
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Wrote new IT policies and procedures for new hires and system automation processes.